Returns Policy
If you identify a problem with your order or you decide you do not wish to keep your purchase, you must contact us within 20 days of the original Quality Distributing ship date for an authorization number to return. Your item(s) must reach us within 30 days from the original ship date. Items damaged or missing parts due to shipping, must be returned with original shipping material so we may pursue a freight claim. Replacement items for Freight damaged merchandise will be shipped to the purchaser upon receipt and inspection of the returned material.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
All orders are shipped via requested carrier when possible. Customer will be contacted if choice of delivery service is not applicable or available to their area. Orders take one to two business days to process for shipping, most orders are shipped the next business day after you place your order.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Our Free Shipping offer applies to only Continental US addresses therefore the "Free Shipping" option will not be available at checkout for Non-Continental ship to addresses.
We ship most items via USPS and UPS daily Mon-Fri excluding holidays.
At this time we do not ship outside of the United States and its territories.